To be part of a dynamic and dedicated Customer Service Team, we are looking for a (nearly) native speaking French and English Customer Service Representative who is eager to advise and inform servicing distributors, retailers, customers and sales agents worldwide. Daily tasks will be focused on maintaining the relationship with customers and sales agents.
At the beginning of the day you meet up with the team for a chat and coffee. At 9'o clock its time to start, you start your computer, you've got mail! Yes! People need your help to answer their questions relating to pricing, shipping and returns, as well as product information.
You are responsible for order entry, follow up and book management. The complaints are taken care of professionally and with an outstanding service.
This vacancy suits you if you want to work for an international retail organization in the fashion industry. A brand that is distributed to 60 countries worldwide and across 5 continents. The environment is international, which brings you together with colleagues from all over the world.
You will be part of the customer service department, a team of 10 colleagues, everyone has their own international domain of customers. While working you notice what is new in the collection, the fashion collection is right there to see. Which makes your job dynamic, you are surrounded by the fashion products you get to work with.
- MBO+ education
- Fluent in French and English (native of near native);
- Some relevant working experience in Customer Service;
- SAP knowledge / experience (plus);
- You have excellent communication skills and a hands on work mentality;
- You know how to balance in being energetic and calm when necessary;
- You are proactive and have an interest in fashion.
Last but not least: You are available in January 2019.
What can you expect:
- A key role position within a creative, informal and international company on a full time base 40 hours;
- Great working experience with a good salary, gross €2300-2500 on a 40 hours base;
- Discount in purchases of the brand, ideal for yourself, friends and family of course;
- First contract will be for 6-8 months and offered by Exact. After this period it is possible to get a contract from this employer directly.
Neem voor meer informatie contact op met:
Raisa van Nieuwenhuize