Ritsa Paraskevopoulou

Customer Service Representative Russian

We are looking for a full time Russian Customer Service Representative in Leiden to strengthen the Customer Service International Market department.

Customer Service Representative Russian

  • Leiden area
  • 32 - 40 uur
  • Commercieel
  • Medior
  • Vertrouwlijk
  • 4150

Solliciteer op deze functie

Neem voor meer informatie contact op met Ritsa Paraskevopoulou

  • Leiden area
  • 32 - 40 uur
  • Commercieel
  • Medior
  • Vertrouwelijk
  • 4150

Zo ziet jouw functie er uit

Dit ga je doen

In this role you are responsible for the administration and commercial processing of the entire ordering process. This includes registering incoming orders up to shipment and payments. Together with the team you solve all common problems with customers. With the purpose of expanding and maintaining the relationship with the customer.

  • Responsible for customer-related day
    to day services such as Order processing, pricing i
    nvoicing, Placing the
    inquiries & order into our ERP, follow up related to all issues concerning
  • Communicating with customers on a
    daily basis, understanding the needs of the customer while targeting to ensure
    excellent services and support towards our customers;
  • Monitoring the order process and
    making sure our products are delivered following our customer needs;
  • Work closely with other departments
    within the company locally and internationally, to ensure a smooth orderflow,
    efficient process with the customer’s satisfaction in mind.
  • Managing accurate complaint handling;
  • Plan and prepare sales meetings
    together with the sales team;
  • Support frequent customer reviews and
    reporting, in close cooperation with our sales team;
  • Limited travel to visit fairs or to
    participate on behalf of the company in exhibitions and to be present at
    International Sales Meetings;

Lees meer over wat je gaat doen

Dit breng je mee

  • Commercial experience as Customer Service/ Sales Support Representative
    or relevant similar role with a minimum of 3 years;
  • Fluent written and verbal communication in English and Russian.
  • Excellent knowledge of MS Office (Outlook, Excel, PowerPoint and Word);
  • Hands-on mentality;
  • Strong and positive team player with a solution focused approach and a
    high quality standard of execution and delivery;
  • Knowledge /understanding of (non EU) export procedures and export
  • Pro-active and problem-solving mentality, eager to learn;
  • Strong listening and good communication/ commercial skills to understand
    customer needs;
  • Accuracy

Lees meer over wat je meebrengt

Dit krijg je er voor terug

Dit is het aanbod

  • You will start via Exactpi on a contract of 7 months, with the possibility of a direct contract with the client. 
  • Full time position based on 40 hours per week.
  • You will get a market conform salary, contact us for more information.
  • Good working conditions, such as a pension plan, travel allowance of 0,19 per km with a maximum of 40 km per day, 25 vacation days based on 40 hours per week.
  • Working hours from 08:30-17:00 with a half hour lunch break.
  • Allowances to stay fit and healthy.
  • You receive at the office free fruit and different lunch options every day at low prices.
  • Home working arrangement.
  • Work materials such as a cell phone, laptop; (if applicable)
  • Discounts on products.
  • And of course plenty of room to develop yourself.
  • Online training via Goodhabitz,
  • Start date: as soon as possible.

If you would like more information, please feel free to call Ritsa Paraskevopoulou at 06 - 27 37 04 89 or send an email to ritsa@exactpi.nl , she will be happy to assist you.

Note: We will only review your application when you are currently living and/or working in The Netherlands with a valid work permit. We do no provide sponsorship. 

Lees meer over het aanbod

Dit wordt jouw werkplek

Our client has its headquarters in the Leiden region, 9 sales offices across Europe, a warehouse and print shop in Poland, and an in-house production site of innovative products in the UK. They are the European leader in the product media industry.
They offer a wide collection of quality products and top brands, with many customisation options. With many categories ranging from drinkware to technology, from clothing and bags to home and from stationery & writing to umbrellas and sports & leisure. It employs around 800 people across locations in Europe and Shanghai.

Commuting: best reached by private transport. There is a direct 40-minute bus connection from Leiden Central Station and from Schiphol Airport to this company's location. From Hoofddorp, there is a 30-minute direct bus connection.

Lees meer over jouw werkplek

Jij past perfect

  • Solliciteer
  • WhatsApp

Wat gebeurt er met jouw sollicitatie?

Ritsa gaat voor jou aan de slag. Wij gaan jouw gegevens zorgvuldig bekijken om te bepalen of er een match is. Zo ja, dan nemen wij binnen 3 werkdagen contact met je op. Is er nu nog geen match maar zien wij wel kansen in de nabije toekomst, dan houden wij jouw gegevens in ons bestand. Voor zolang als jij daarvoor toestemming verleend. Uiteraard gaan wij vertrouwelijk met jouw gegevens om en werken wij volgens een strikt privacy reglement. Goed om te weten: Exactpi draagt het kwaliteitslabel van de ABU.

Deel deze vacature

Niet gevonden wat je zocht?

Laat je gegevens achter

Verder zoeken