Customer Service Specialist German

You are a German and English speaking committed team player with financial insight. You are also a good communicator and know how to provide excellent customer service.

Solliciteer op deze functie

Neem voor meer informatie contact op met Shir Leenstra

  • Utrecht
  • 32 - 40 uur
  • Commercieel
  • Junior
  • 2.500 - 3.000
  • 3850

Zo ziet jouw functie er uit

Dit ga je doen

The main responsibility of the Customer Service Representative / VAT Refund Service Specialist is to achieve maximum refunds for our German-speaking customers by processing their tax claims quickly and correctly. You provide excellent service to both internal and external customers and ensure that you keep up to date with relevant knowledge and skills in the field of Customer Operations.

Although each area has its own specialisation, the Customer Operations teams work closely together on projects and support each other in other parts of the business at times of deadlines.

Dit breng je mee

We are looking for a results-oriented and service-oriented person who excels in a stressful environment with many priorities. The successful candidate will be an excellent communicator with an eye for detail. The candidate is proactive and takes ownership. You are someone who is flexible, willing to go the extra mile and who can adapt quickly to new situations.

Skills and qualities
You speak and write the German language very well and your English is good for internal use. You have worked in an international environment and have proven customer service skills.

Basic knowledge of SAP is a plus. Good MS Office skills are a must, as is experience in dealing with potential problems.

You can set priorities and you ensure quality also during deadlines. Above all, you are a fast learner with analytical skills.

Dit krijg je er voor terug

Dit is het aanbod

You will get an contract for 7 months through Exactpi. After this period you will get a contract from the organisation.

  • Salary between €2500 - €3000 gross per month; (If you have more experience and/or earn a bit more, please apply);
  • Growth opportunities in the near future;
  • Preference for 40 hours per week but 32 hours is negotiable;
  • Travel allowance;
  • Home office allowance of €2,- per day;
  • After onboarding, hybrid working is possible.

Are you the VAT Refund Service Specialist German for this position in Utrecht? Then I would like to receive your CV. If you would like more information, please call Shir Leenstra, 06 45273596. She will be happy to help you.

Dit wordt jouw werkplek

This organisation is one of the leading tax refund service providers in Europe. This company was founded in 2001 and has 100 employees. They would like to welcome determined and enthusiastic new employees, who take responsibility, have excellent communication skills and enjoy working with all departments of the company.

This position is in the Customer Operations department.

Jij past perfect

  • Solliciteer
  • WhatsApp

Wat gebeurt er met jouw sollicitatie?

Shir gaat voor jou aan de slag. Wij gaan jouw gegevens zorgvuldig bekijken om te bepalen of er een match is. Zo ja, dan nemen wij binnen 3 werkdagen contact met je op. Is er nu nog geen match maar zien wij wel kansen in de nabije toekomst, dan houden wij jouw gegevens in ons bestand. Voor zolang als jij daarvoor toestemming verleend. Uiteraard gaan wij vertrouwelijk met jouw gegevens om en werken wij volgens een strikt privacy reglement. Goed om te weten: Exactpi draagt het kwaliteitslabel van de ABU.

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