Customer Service Team Administrator

Contribute to the day to day running of the Amsterdam located contact center. You will be part of the CS Department Staff Group as a Customer Service Administrative Assistant.

Solliciteer op deze functie

Neem voor meer informatie contact op met Esmay Klapwijk

  • Amsterdam
  • 40 - 40 uur
  • Commercieel
  • Medior
  • 3.500 - 3.500
  • 3933

Zo ziet jouw functie er uit

Dit ga je doen

At this company they work with self-managed people, which means you will be given the freedom to put your own stamp on your everyday work. 

What will you be doing?

  • Manage the day to day schedule adjustments in the CS scheduling system;
  • Help CS Account Representatives make good scheduling decisions based on data and guidelines, and flag concerns and opportunities for process improvements to the CS leadership en workforce teams;
  • Manage public holiday overviews and related phone system adjustments;
  • Own administrative tasks related to onboarding of new colleagues;
  • Organize and coordinate CS department events, such as on- and off-site campus meetings;
  • Support the CS leadership team with administrative tasks, meeting minutes and keep track of progress on key deliverables;
  • Run and check daily reports to support the departments service levels.

Dit breng je mee

The company is looking for an assertive team player with a willingness to go the extra mile and help outside a predefined scope when needed. You show initiative and enjoy working with people in a dynamic environment.

Furthermore:

  • Fluency written and spoken English is essential;
  • Experienced user of the Microsoft Office Suite;
  • Strong organizational skills and structured approach;
  • Knowledge of Verint, Cisco and Kronos software is beneficial;
  • Ability to maintain confidentiality.

Dit krijg je er voor terug

Dit is het aanbod

We offer you a career in an ambitious and international organisation. You will be working directly on the client's' payroll. 

Our client offers the following salary and benefits

  • Salary of 3500,- based on a 40 hours working week; 
  • 25 holiday days + 6 ATV days;
  • A performance-based profit sharing program;
  • Excellent secondary benefits, e.g. good pension scheme, travel allowance, generous contribution to health insurance.
  • Possibility to work partly from home.

To keep a happy working environment your are also offered:

  • Teambuilding events and after-work-drinks;
  • Continuous learning opportunities.

Dit wordt jouw werkplek

The international organization you are working for is based worldwide, with headquarters for EMEA in Amsterdam Zuidoost. This organization is involved in the innovation of various products, services and equipment.

Jij past perfect

  • Solliciteer
  • WhatsApp

Wat gebeurt er met jouw sollicitatie?

Esmay gaat voor jou aan de slag. Wij gaan jouw gegevens zorgvuldig bekijken om te bepalen of er een match is. Zo ja, dan nemen wij binnen 3 werkdagen contact met je op. Is er nu nog geen match maar zien wij wel kansen in de nabije toekomst, dan houden wij jouw gegevens in ons bestand. Voor zolang als jij daarvoor toestemming verleend. Uiteraard gaan wij vertrouwelijk met jouw gegevens om en werken wij volgens een strikt privacy reglement. Goed om te weten: Exactpi draagt het kwaliteitslabel van de ABU.

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