Klantenservice Medewerker
Do you enjoy customer contact and a revolutionary product? Is Dutch your forte? Make sure to apply!
Klantenservice Medewerker
- Zoetermeer
- 32 - 40 uur
- Commercieel
- Medior
- Vertrouwelijk
- 5052
Anna Nasonova
Solliciteer op deze functie
Neem voor meer informatie contact op met Anna Nasonova
- Zoetermeer
- 32 - 40 uur
- Commercieel
- Medior
- Vertrouwelijk
- 5052
Zo ziet jouw functie er uit
Dit ga je doen
As a Customer Care agent, you are ‘the voice’ and first point of contact for the brand. You will handle reactive incoming communications, while also proactively contributing to improve company and personal efficiency and customer satisfaction. You are also responsible for maintaining an expert knowledge about our company products and services, while providing vital insights of customer needs back into the company.
- Answering incoming calls from potential and existing customers, resellers, distributors etc. and facilitating transferal of calls where necessary/applicable
- Processing incoming cases (emails, web2case or manually created)
- Liaise new account creation and updating customer master data
- Provide pre-sales advice for new purchase inquiries, quotations, order status updates and post-sales admin
- Allowing customers to be self-sufficient by providing access to and maintaining support centres and step-by-step
guides - Analyse customer enquiries and provide basic troubleshooting, where possible, and if necessary, involve the
Application Specialists - Guiding customers through the return/repair process, while cooperating with Repair department to ensure fluid
communication - Contributing to the general success of the company by engaging in internal improvement projects/meetings and company-wide projects
- Evaluate and process customer feedback for proactive enhancements or additions to our current assortment
Dit breng je mee
- MBO work and think level (post-secondary vocational education)
- 1-2 years of relevant working experience and customer-oriented attitude
- Native level Dutch, English good in speaking and writing
- Eagerness to learn about the company’s products and their specifications
- Knowledge of MS Office
- Good communication, relationship-building and analytical skills
- Able to work under limited supervision with integrity, autonomy, initiative and independent judgment
Dit krijg je er voor terug
Dit is het aanbod
Apart from a kind international team and a comptetitive salary, you get:
- Bonus 10% max over the annual salary excluding holiday allowance
- Leave days 25 (20 statutory and 5 extra-statutory days of leave, based on full time employment).
- Option to buy 3 extra leave days per year. One day of paid leave per year in case you would like to do volunteer work
- Commuting allowance € 0,21 per km, maximized to 70 km one way
- Hybrid work policy (2 days a week from home) and hybrid work allowance € 2,15 net per working day.
- Contribution for setting up and maintaining home office € 300,- net (every 3 years, terms and conditions apply).
- Pension scheme. Defined contribution pension scheme through a.s.r. Doenpensioen Employee premium: 5.30 % Employer premium: Depending on pension scheme’s age bracket (>50%)
- Bicycle plan. Fiscal friendly option to lease a bike through Lease a Bike.
For more information please contact Anna Nasonova via nasonova@exactpi.nl or 06-15396162.
Exactpi refnr: 5052.
Dit wordt jouw werkplek
This is a global company that develops smart, secure cash handling and personnel management tools that increase efficiency and profits. You will join an organization with the charm of an SME, but with the international character of a multinational. Employees come from all over the world and this brings a fun atmosphere.
The B2B webshop is national and internationally oriented holding over 1000 products and connected to various market places, e.g. Amazon and Bol.com.
The company is easily accessible by public transport and there is plenty of parking space.
Jij past perfect
- Solliciteer
Wat gebeurt er met jouw sollicitatie?
Anna gaat voor jou aan de slag. Wij gaan jouw gegevens zorgvuldig bekijken om te bepalen of er een match is. Zo ja, dan nemen wij binnen 3 werkdagen contact met je op. Is er nu nog geen match maar zien wij wel kansen in de nabije toekomst, dan houden wij jouw gegevens in ons bestand. Voor zo lang als jij daarvoor toestemming verleent. Uiteraard gaan wij vertrouwelijk met jouw gegevens om en werken wij volgens een strikt privacyreglement. Goed om te weten: Exactpi draagt het kwaliteitslabel van de ABU.